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Refund and Returns Policy

Return & Refund Policy

This policy covers orders placed with Brix and Bloom (brixandbloom.in) and SoulFlick Creations (Soulflick). Terms differ by product line, as outlined below.

Brix and Bloom (Building Block Bouquets & Car Models)

Returns

We accept returns within 10 days of delivery, provided the item is unused, in its original packaging, and in its original condition. Since our building block flower bouquets and car models are made of individual interlocking pieces, “unused” means the set has not been assembled, displayed, or had its pieces separated from the original packaging.

To initiate a return:

  1. Contact us at support@brixandbloom.in within 10 days of delivery with your order number.
  2. We’ll confirm eligibility and share the return address.
  3. Once we receive and inspect the returned item, we’ll process your refund.

Non-Returnable Items

  • Items that have been assembled or used
  • Items missing original packaging or parts
  • Items returned after the 10-day window

Refunds Approved refunds will be issued to your original payment method within 5–7 business days of us receiving the returned item. Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

Damaged or Defective Items If your order arrives damaged or with missing pieces, contact us within 48 hours of delivery at support@brixandbloom.in with photos of the damaged item and packaging, and we’ll arrange a replacement or refund at no extra cost to you.

SoulFlick Creations (Candles)

Returns

Due to the handcrafted and personal-use nature of our candles, we do not accept returns or exchanges once an order has been delivered.

Refunds — Damaged Items Only

We only offer refunds (or replacements) if your candle arrives damaged in transit. To claim:

  1. Contact us at support@brixandbloom.in within 48 hours of delivery.
  2. Include your order number and clear photos of the damaged candle and its packaging.
  3. Once verified, we’ll issue a full refund to your original payment method — or a replacement, your choice — within 5–7 business days.

Not Covered

  • Change of mind after purchase
  • Scent preferences after use
  • Minor cosmetic variations natural to handmade candles (e.g. slight color/texture differences, small surface imperfections) — these are not considered damage

For any questions about this policy, reach out to support@brixandbloom.in.